Communication, Negotiation & Presentation Skills
What do all effective managers have in common? Excellent interpersonal skills. Surprising? Hardly. Experts agree – and it is also common knowledge – that people skills are paramount to personal success. Education and intelligence aside, it is your communication, negotiation, and presentation skills that differentiate you from the rest and help you propel to new heights in your organization. In this three-day seminar, you will learn these skills and emerge a superior business professional.
This seminar is specially designed for today’s busy and ambitious professionals with no-nonsense practical tips, techniques, and strategies that you can implement immediately to get the results you want. The practical aspects of our seminar will bring the art and skill of communication to life. The seminar is highly hands-on and interactive packed with exercises that promote fast learning as well as long retention.
Using The Platinum Rule® self assessment tool, you will find out what your behavioral style is and learn specific strategies to improve your communications with people of your style as well as other styles. Furthermore, you will also learn how to use this tool to improve your negotiation skills.
A unique feature of this seminar is, in the afternoon of the last day, we will have short live presentations by volunteer delegates on topics of their choice followed by individualized coaching on how to improve their presentation skills. We will videotape these sessions and give the presenters copies of the tape for future use. Many previous delegates of this seminar commented that this is one of the best learning experiences in any seminar they had ever attended where they can learn from mistakes that are “cost free.”
Every seminar delegate will receive a user-friendly notebook containing copies of the presentation slides and a book titled Speak with Power, Passion and Pizzazz! 222 Dynamite Tips to Dazzle Your Audience co-authored by your seminar leader Dr. Prasad Kodukula, PMP, PgMP.
In this 3-day seminar you will learn:
Day 1: Communication Skills
- Five key elements of the communication process
- How to make unforgettable first best impressions
- How to get your point across in less than four minutes
- Common social faux-pas you don’t want to make
- Do’s and don’ts of effective listening
- How to create instant rapport
- How to complement your message with non-verbal communication
- Power of The Platinum Rule®
- One sure-fire tactic to avoid being put in a defensive position
- Handling objections to your ideas like a pro
- Power tips to deal with difficult people: “hostile/aggressives,” “indecisives,” chronic complainers, and expert “know-it-alls”
- Techniques to improve communications with people of different behavioral styles
- How to steer conversations out of the past and away from negativity
- How to give feedback that minimizes resentment and defensiveness
- How to say “no” respectfully
- Influencing those that you have no authority over to work on your projects
- How to “work a room” and meet more people at networking events
Day 2: Negotiation Skills
- Four important facts about negotiations
- Five common myths in negotiations
- Differentiating between collaborative and competitive negotiations
- Stages of collaborative negotiations
- How to build goodwill and rapport to increase your negotiating power
- Recognizing common negotiation tactics and how to deflect them
- How to find your natural negotiation style and use it effectively and how to find other party’s style and use it to your advantage
- 25 survival rules in negotiation
Day 3: Presentation Skills
- No. 1 secret of public speaking
- Five levels of presentation skills you must master to be an exceptional speaker
- Keys to eliminate butterflies in your stomach before you stand up
- How to make a lasting positive first impression
- How to turn your presentation into a powerful performance
- Ten audience turn-offs you should NEVER do
- Do’s and don’ts of PowerPoint® presentations
- Four sure-fire techniques to energize your audience
- How to master kinesthetic speaking to connect with your audience
- Techniques to make bold beginnings and killer closings of presentations
- Tips to handle know-it-alls, show-offs, hyper inquisitives, and “yeah, but…” complainers
- More than 222 dynamite tips to dazzle your audience
DAY 1: COMMUNICATION SKILLS
Session 1
Key elements of communication process
Verbal vs. non-verbal communication
The power of no words
How to be a better listener
Session 2
Getting your point across
How can you make the first best impression
Professional image
Networking strategies
Social faux-pas
Session 3
Communicating with difficult people
Hostile aggressives
Indecisives
Chronic complainers
Expert know-it-alls
Session 4
The Platinum Rule® and the four behavioral styles
How to use The Platinum Rule® self assessment
Implications of behavioral style scores
Behavioral characteristics of different styles
How to communicate with each behavior style
DAY 2: NEGOTIATION SKILLS
Session 1
Facts about negotiation
Questionable assumptions
Competitive vs. collaborative negotiations
Stages of collaborative negotiation
Five key traits of a good negotiator
Understanding interest vs. position
Session 2
Negotiating tactics and counter tactics
Hot potato
Higher authority
Good guy/bad guy
Decoy technique
Puppy dog strategy
“Vise” technique
25 survival rules in negotiation
Session 3
Four basic behavioral styles (The Platinum Rule®)
Behavioral styles vs. negotiating styles
How to build goodwill and rapport
How to leverage your style and take advantage of their style
Understanding body language
Session 4
How to create or break deadlocks?
Should you split the difference?
How to get them to say “yes”
Don’t leave money on the table
Even if the price is right, how to keep negotiating
Creative ways to close your deal
DAY 3: PRESENTATION SKILLS
Session 1
Types of presentations
Phases of a presentation
Planning a presentation
Prescription for anxiety
Session 2
The 5-I formula to become an exceptional speaker
How to build audience rapport
Use of sensory modes to get your point across
Creating bold beginnings and forceful finales of your presentation
Spicing up your presentation
Session 3
How to use the media
Do’s and don’ts of PowerPoint® slides
10 audience turnoffs
Handling questions and difficult audience behaviors
Top 10 traits of top-notch speakers
Session 4
Mini-presentations by delegates
Feedback
Individual coaching